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Troubleshooting
 1. My image(s) won't load
2. My script(s) aren't working
3. I can receive, but not send email
Let's start off by taking a deep breath. Broken images can be frustrating, fortunately the problem is often very easy to fix. Broken images are not caused by problems on our (the server) side. They are simply due to incorrect HTML coding, or corrupted files.
There are three reasons why your image(s) may not be showing up correctly. They are:
1. The image file is not located in the directory that it points to.
2. The image file name does not match the file name entered in your <IMG> tag.
3. The image file is corrupted and/or damaged.
So how do I fix it?
Whenever you see a broken image, you should always start off by right-clicking on it (Ctrl + Click for Apple Users), and then select "properties". Check the "Address (URL)" and see where the image file is being called from. It should show something similiar to
http://yourdomain.com/yourimagedir/yourimage.gif
(With your domain and file paths substituted in their, of course).
If the file path is correct, then copy and paste it into your browser to confirm that it loads at that URL. If it does not load, then it is likely that you have either:
1. Forget to upload the file. Please upload and refresh.
2. The image file is corrupted. Try viewing it on your harddrive to confirm.
If you're still having problems with an image showing up and you've absolutely made sure that the file is uploaded and linked correctly, open a support ticket and a tech representative will have a look at the problem.
Below are solutions to some of the more common script errors.
Please be aware that we do not provide assistance for cgi/perl scripts. Users should have some understanding of how they work, before attempting to use them on our servers.
File Not Found
The most likely cause for this error is that you did not upload your script(s) in ASCII mode. If scripts are uploaded in Binary mode, or Automatic mode, they will result in this error.
Internal Server Error
This error is in most cases due to bad code.
Check your script settings to make sure that any server/path information is filled out correctly, as well as the file permissions set properly. If all this information is correct, you will need to contact the person whom you received the script from for further assistance.
Always Remember
- Make sure all cgi scripts are uploaded in the cgi-bin
- Double-check to make sure the paths have been entered correctly
- Upload in ASCII mode
- Set the correct file permissions (commonly 755)
- Filenames are case-sensitive, Myscript.pl and myscript.pl are different
If you've setup an email account in a client such as Microsoft Outlook, Netscape, Eudora, etc. and are only able to send email, this would be due to the configuration of your outgoing mail server name.
To fight SPAM, the majority of ISP's have blocked users from using their own outgoing mail server. Therefore to fix this problem, you will need to use your ISP's outgoing mail server name to successfully send email.
This info is usually provided in a welcome email, or can be obtained from your current email configuration provided by your ISP. If you cannot find it, simply call up your ISP and let them know you are trying to configure email from your domain, and needed to know what "outgoing mail server info" you can use.
After entering the correct information in your email client, you should be able to send email just fine.
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