Email How-To's & Tutorials
 1. Overview
2. How do I create email accounts?
3. How do I send/receive email?
4. Auto-Responders
5. Email Aliases/Forwarding
6. Mailing Lists
7. Spam Filtering
8. Web-Based Email
Welcome to the Email Help Page. We've listed some of our most frequently asked questions regarding email use. If you're looking for help configuring your email in a program such as Outlook, Netscape, etc. Please go here.
If you are having configuration and setup problems, please let us know and we'd be happy to help identify the problem.
Creating email accounts is an extremely easy process. Start off by logging in to your control panel (yourdomain.com/admin).
1. Click on "Add User" in the shortcuts area of the main page (users section).
2. In the "Username" field, enter the beginning part of your email address.
3. In the "Fullname" field, enter the name you wish to appear under the account.
4. In the "Password" field, enter your desired password.
5. In the "Confirm Password" field, enter your password again to confirm it was correctly entered.
6. In the "Disk Quota" field, enter how much space you wish to allocate for this account. Enter "0" for unlimited space.
7. Complete the process by selecting any additional services you wish to apply to this account, and click "Add".
Your email account will now be created and ready for use with our Webmail service, or by configuring it in an email program such as Eudora, Outlook, Netscape, etc.
You may send and receive email either through webmail, or by configuring your email address(es) in an email client (ie. eudora, outlook, etc.)
Webmail can be accessed by going to www.yourdomain.com/squirrelmail
For help on configuring your email address in an email client, please click here
A responder is a method of automatically replying to incoming email.
Responders can be set up for aliases only. They cannot be set up for individual email addresses or mailing lists. Whenever anyone sends email to the alias, a prepared reply is automatically returned to the sender.
Adding an Auto-Responder:
In the shortcuts area of the Home page, click Responders (Email section).
The Responders form opens, showing all the existing responders on the domain.
1. Click Add a Responder. The Add Auto Responder form opens.
2. In the Alias field, click the arrow and from the list, choose the name of the user or alias for which the responder is being created.
3. In the Subject field, enter the subject for the auto-responder message. (eg. "Thanks for your request")
4. In the Message field, enter the message you want to send in reply to the incoming email. For example, to customers who email you to request a catalog of your services, you might send the following reply:
“Thank you for your interest in our catalogue. We have received your request and will ship your package within the next 1-2 weeks.”
5. Click Add Auto Responder.
Your auto-responder should now be setup. Take a moment to test it out to confirm that it works, and to see how it looks.
An email alias is a method of mapping a nickname to an actual email address.
Whenever someone sends email to an alias at your site, the message is sent to all of the actual email addresses mapped to the alias.
For example, you could create an alias for your Sales department called sales. When anyone sends email to sales@yourdomain.com, the message is delivered to any or all of the addresses mapped to sales.
Adding an Email Alias:
In the shortcuts area of the Home page, click Aliases (Email section).
1. Click Add an Alias. The Add Alias form opens.
2. In the Alias field, enter a name for the new alias.
3. In the Forward To field, specify users on this site who will be included in the alias by clicking the arrow and choosing the users from the list.
The list includes both users and other aliases. The full name of the user is shown in parentheses.
Note: By default, the Forward To list above this field retains a selected name. If you are forwarding the email only to users outside the site, deselect the user in the Forward To list by pressing and holding the Ctrl key while clicking on the name.
4. In the Forward To (outside of site) field, specify users outside the site who will be included in the alias. Enter the email addresses, separated by commas.
5. Click Add Alias.
Your email alias should now successfully be setup. Send an email to the alias to confirm that it is routed to the email(s) that you set it to.
Mailing lists are lists of email recipients that can receive email as group. When you create a mailing list, messages sent to the mailing list email address, are automatically sent to every email address on the list. If you sometimes send messages to all of the email users on your site, you can create a mailing list to streamline the process.
Creating a Mailing List:
In the shortcuts area of the Home page, click Mailing Lists (Email section). The Mailing Lists window opens.
1. In the Mailing Lists submenu, click Create. The Create a New Mailing List form opens.
2. In the List name field, enter a name for the new mailing list. The name must be in lowercase letters. The name you enter is combined with @ as the email address of the mailing list.
3. In the List Maintainers Email Address field, enter the email address of the person who will manage this mailing list.
4. In the Maintenance Password field, enter the password for the mailing list administrator.
5. In the Confirm Maintenance Password field, enter the password again.
6. Optional: In the Description field, enter a one-line description of the mailing list, such as for what the list will be used.
7. Optional: In the Introductory Message text box, enter a welcome message that will be sent to all new members on this mailing list, introducing the mailing list and describing how it is to be used.
8. Optional: In the Forwarded Mail Footer text box, enter useful information related to the mailing list, such as the name of the mailing list, the email address of the mailing list, or the Web site address.
9. Click Create.
Your mailing list should now be complete. Test it out by adding a few email addresses to the list, and sending out a list message.
Spam is any unsolicited and unwanted email message. You can control spam by creating spam filters. Spam filters enable your mail server to block email that originates from the email addresses, site names, or IP addresses you specify.
Adding a spam filter:
In the shortcuts area of the Home page, click Spam Filters (Email section).
The Spam Filters form opens, showing the existing spam filters on the site.
1. Click Add a Spam Filter. The Add Spam Filter form opens.
2. In the Email, Site, or IP field, enter either an email address, a site name, or an IP address from which you wish to block email.
3. Click Add Spam Filter.
Your spam filter is now setup. You can have an unlimited amount of spam filters set for your account.
We offer Web-Based email through a popular program called SquirrelMail.
SquirrelMail is an email client that uses IMAP (Internet Message Access Protocol) to provide you access to your email messages directly on the Internet.
SquirrelMail can be used to read, reply to, forward, compose, and store your email messages. You can access SquirrelMail and your Web-based email account from any computer with Internet access and a browser.
To access squirrelmail, simply go to www.yourdomain.com/webmail
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