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Billing Questions & Answers
 1. Using the Billing & Support Panel
2. Canceling your Account
3. PayPal Payments
4. Receiving your 30-day Money Back Guarantee
5. Updating your Credit Card information
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In the unfortunate scenario where you wish to cancel your account with us, you may do so by simply filling out a ticket at the support desk.
A confirmation email will be sent to the email address that was used to subscribe for services. Once you have confirmed cancellation we will de-activate your account within 24 hours.
Please make sure you have backed up your files before cancelling. Once your account has been removed, we cannot retrieve any of your files.
PayPal payments can be made right through the Billing & Support Clientarea. If you prefer, you may also send paypal payments directly to paypal@dothost.ca.
If you choose to be billed automatically, you may choose either a 3, 6, or 12 month term for payments. Once the term is expired, you will be billed automatically for another term.
If at any time within your first 30 days of using our services you are not completely satisfied, you may apply for a refund of your initial hosting payment.
To be approved for the money back guarantee, you must email support requesting cancellation of your account, as well as state that it has been less than 30 days and you wish for a money back refund.
Please Note: Domain registration fees and overage of bandwidth fees are excluded from the refund. Users who had their account cancelled due to violation of our Terms Of Use Service Agreement are not eligible for a money back refund.
If you meet these terms, we will issue a refund within 1-2 weeks. Depending on your method of payment, you may will receive either a cheque or money order by mail, or a refund through paypal.
There are a couple ways in which you can update your credit card information. The easiest and quickest way is through the Billing & Support Clientarea. Login. Click on "My Finance", then "Update CC". Enter your new credit card information and Submit. That's all.
If you prefer, you can create a support ticket or send an email to the billing department with the new cc information, and a representative will have it updated for you.
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